Kitchen tools

Contact

Contact

Questions? Our team is here to help you.

Need information about an order, a delivery, a return, or a product? Simply contact us by email, and we will get back to you as soon as possible.

Contact us

For any request, you can write to us directly at the following address:

✉️ contact@cuisineconfort.com

For faster processing, remember to include your order number if your request concerns a purchase already made.

Order & delivery

Your order is usually prepared within 48 hours, then delivered in 3 to 5 business days. In some cases, delivery may take up to 8 business days depending on the destination or carrier.

Returns & refunds

You have 30 days to test your product. If it does not suit you, contact us so we can let you know the return procedure.

To help us respond to you faster

For an order Provide your order number, your name, and the email address used for the purchase.
For package tracking Please provide your order number so we can check the delivery status.
For a damaged product Add a few photos of the product you received so our team can offer you a solution quickly.
For a return Simply explain the reason for the return. We will send you the necessary instructions.

Frequently asked questions

What is your response time?

We do our best to respond quickly to all requests. Messages are usually processed within 24 to 48 business hours.

I haven’t received my tracking number. What should I do?

If you haven’t received your tracking info, contact us at contact@cuisineconfort.com with your order number. We will verify your shipment.

I want to return a product. How do I do it?

Send us an email with your order number and the reason for the return. Our team will tell you what to do next.

My product arrived damaged. What should I do?

Contact us with your order number and photos of the product received. We will get back to you quickly with an appropriate solution.

Need help now?

Write to us directly, our team will be happy to help.

Send an email