Returns policy
Returns & refunds
Return and refund policy
Have you changed your mind, or does your product not suit you? Our team is here to help with your return request.
1. Return period
You have 30 days from the date you receive your order to contact us if you would like to submit a return request.
This 30-day commercial policy is in addition to the legal right of withdrawal applicable to purchases made at a distance.
2. Legal right of withdrawal
In accordance with the rules applicable to distance selling, the consumer has a legal period of 14 days from receipt of the order to exercise the right of withdrawal.
To exercise this right, simply contact us by email at contact@cuisineconfort.com clearly stating your wish to return the product.
3. How do I request a return?
To submit a return request, contact us by email at: contact@cuisineconfort.com.
In your message, simply include:
- your order number ;
- the email address used at checkout;
- the product concerned;
- the reason for your return request.
Once we receive your request, our team will contact you to explain the next steps.
Important: please do not send your product back without contacting us first. A return made without prior approval may not be properly identified or processed.
4. Return policy
To be accepted, the returned product must be clean, complete, undamaged, and include any accessories, if applicable.
The product must not have been subject to abnormal use, intentional damage, improper handling, or use contrary to its intended purpose.
Our team may ask you for photos of the product before approving the return in order to process your request more quickly.
5. Return shipping costs
Return shipping costs are covered by us when the return request is approved by our customer service team.
Our team will email you the return instructions suited to your situation.
6. Damaged, defective, or incorrect products
If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly at contact@cuisineconfort.com.
To speed up processing of your request, include your order number and, if possible, a few photos of the product or package received.
Our team will get back to you with a suitable solution: replacement, return, refund or another solution depending on the situation.
7. Non-returnable products
Some products may not be returnable where the law requires it or where their condition does not allow a return.
This may include in particular:
- personalized products or products made to a specific request;
- products damaged after receipt due to improper use;
- incomplete products or products returned without essential accessories;
- products that cannot be returned for hygiene reasons once they have been opened or used.
If you have any doubts, contact us before taking any action so we can guide you.
8. Refund
Once the return is received and checked, we will notify you by email that the refund has been approved.
Once the refund is approved, it is issued to the payment method used for the order.
How long it takes for the refund to appear then depends on your bank or payment provider. It is usually visible after a few business days.
9. Delayed or missing refund
If your refund has been confirmed but it does not yet appear in your account, we first ask you to check your bank statement and contact your bank or payment provider.
Some banks may need additional time before the refund appears.
If the refund still does not appear after this time, contact us at contact@cuisineconfort.com with your order number.
10. Exchanges
Exchanges are possible depending on the situation, including in the case of a defective, damaged, or incorrect product.
For any exchange request, contact us by email with your order number. Our team will tell you the most suitable solution.
11. Undelivered order
If your order has not arrived within the stated time frame, contact us at contact@cuisineconfort.com so that our team can verify the situation.
Depending on the result of the review, a solution may be offered: package tracking, reshipment, refund, or another suitable solution.
12. Contact
If you have any questions about a return, refund, or exchange, you can contact us at: contact@cuisineconfort.com.
To make processing your request easier, remember to include your order number in your email.
Last updated: May 26, 2026