Privacy policy

1. Who is responsible for data processing?

The site Cuisine Confort, accessible at the address https://cuisineconfort.com, collects and processes certain personal data as part of its online sales activity.

If you have any questions about your personal data or exercising your rights, you can contact us by email at: contact@cuisineconfort.com.

2. What data can we collect?

When you use our site or place an order, we may collect certain information needed for the store to function properly and to process your purchases.

This data may include in particular:

• your first and last name;
• your email address;
• your shipping address ;
• your billing address;
• your phone number, if you provide it;
• information related to your order;
• exchanges with our customer service team;
• certain technical data related to your browsing, such as the IP address, the browser used, pages viewed, or cookies.

Payment information is processed by secure payment providers. Cuisine Confort does not store full bank card details.

3. Why do we use your data?

The data collected is used only when necessary for our store to operate, process your orders, or improve your experience.

We may use your data to:

• process and confirm your orders;
• arrange delivery of your products;
• send you tracking information;
• respond to your customer service requests;
• handle returns, refunds, or claims;
• secure payments and prevent fraud;
• improve how the site works;
• to generate browsing statistics;
• send you marketing communications only when permitted or when you have consented to them.

4. Legal basis for processing

Depending on the case, your data may be processed on the basis of:

• of the performance of the contract, when processing is necessary to manage your order;
• compliance with a legal obligation, in particular for invoicing or retaining certain information;
• our legitimate interest, for example to secure the site, prevent fraud, or improve our services;
• of your consent, including for certain cookies or marketing communications.

5. Order data

When you place an order on Cuisine Confort, we collect the information needed to process it: identity, contact information, shipping address, ordered products, and information useful for customer service.

This information allows us to prepare the order, arrange delivery, send confirmations, track the shipment, and respond to any requests you may have.

6. Browsing data and cookies

When you browse our site, certain technical information may be collected automatically, including through cookies or similar technologies.

Cookies may be used to:

• make the site work properly;
• keep your cart;
• secure your session ;
• measure site traffic ;
• improve your browsing experience;
• to offer, when permitted, more relevant content or advertising.

Some cookies are necessary for the site to function. Others may require your consent. You can manage your preferences through the settings provided on the site or directly in your browser.

7. Sharing data with service providers

To operate our store, we may transfer certain data to providers who help us process orders, ensure delivery, handle payments, host the site, or improve our services.

These providers may include in particular:

• Shopify, for hosting and managing the online store;
• secure payment providers;
• carriers and logistics services;
• audience analytics tools;
• customer service tools or email tools when they are used.

The data shared is limited to what is necessary to perform the service in question.

8. Transfer of data outside the European Union

Some providers used by Cuisine Confort, including technical or hosting tools, may process data outside the European Union.

When this is the case, we ensure that these transfers are covered by appropriate safeguards, in accordance with applicable regulations.

9. Data retention period

Your data is retained only for as long as necessary for the purposes for which it was collected, then archived or deleted when its retention is no longer necessary.

Order-related data may be retained for as long as necessary to manage the customer relationship, after-sales service, accounting obligations, and legal warranties.

Data used for marketing purposes is kept until you withdraw your consent or unsubscribe.

10. Data security

Cuisine Confort implements reasonable measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or misuse.

Payments are processed by secure providers and full credit card details are not stored by Cuisine Confort.

11. Your Rights

In accordance with applicable regulations, you have several rights regarding your personal data.

You may request in particular:

• access to your personal data;
• correction of inaccurate data;
• the deletion of your data in cases provided for by the regulations;
• the restriction of processing of your data;
• object to certain processing;
• the portability of your data, where applicable;
• withdrawal of your consent where processing is based on it.

To exercise your rights, you can contact us at: contact@cuisineconfort.com.

To protect your data, proof of identity may be requested if there is reasonable doubt about the requester's identity.

12. Commercial communications

If you have agreed to receive our communications, we may send you emails about our products, offers, or news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@cuisineconfort.com.

13. Advertising and audience measurement

We may use audience measurement or advertising tools to better understand site usage, improve our pages, and measure the effectiveness of our campaigns.

When these tools use non-essential cookies, they may require your prior consent. You can manage your preferences at any time according to the options provided on the site or in your browser.

14. Complaint to the CNIL

If you believe your rights are not being respected, you can contact us so that we can review your request.

You also have the right to file a complaint with the CNIL, the French authority responsible for personal data protection.

15. Changes to the privacy policy

Cuisine Confort may modify this Privacy Policy to reflect changes to the site, our services, our tools, or applicable regulations.

The applicable version is the one published on this page at the time you view it.

16. Contact us

For any questions about this privacy policy or the use of your personal data, you may contact us at the following address: contact@cuisineconfort.com.

Last updated: May 26, 2026