Terms and Conditions of Sale

1. Store Identification

The site Cuisine Confort, accessible at the address https://cuisineconfort.com, offers kitchen utensils, accessories, and equipment for sale.

For any questions about an order, delivery, return, or product, you can contact us at the following address: contact@cuisineconfort.com.

The store is hosted by Shopify, an e-commerce platform that enables the online sale of our products.

2. Acceptance of the terms and conditions of sale

Any order placed on Cuisine Confort implies acceptance of these general terms and conditions of sale.

The customer acknowledges having reviewed the essential information before confirming the order: products, prices, any applicable fees, delivery times, payment methods, and return conditions.

3. Products

Cuisine Confort offers a range of products related to the kitchen: cutting accessories, cutting boards, sharpeners, cut-resistant gloves, kitchen utensils, reusable pods, lunch boxes, and other practical everyday accessories.

Each product has a product page presenting its main features. Photos are provided for illustrative purposes only. Slight differences may exist depending on the screen used, brightness, or manufacturing variations.

4. Price

Prices are displayed in the currency selected for your market. Any shipping fees are shown before the order is finally confirmed.

Cuisine Confort reserves the right to change its prices at any time. The applied price is the one shown at the time the order is placed.

Promotional codes and special offers are valid only during their validity period and under the conditions shown on the site.

5. Order

The customer places an order directly on the site by adding the desired products to their cart, then following the checkout steps.

Before confirming the order, the customer may review the contents of their cart, correct their information, and choose their payment method.

After payment is approved, a confirmation email is sent to the address provided by the customer.

The customer is responsible for the accuracy of the information provided when placing the order, including their email address, shipping address, and phone number. If this information is incorrect, delivery may be delayed or impossible.

6. Payment

Payment is made online at the time of order, using the payment methods offered on the site.

Transactions are processed by secure payment providers. Cuisine Confort does not store full bank card details.

If payment is refused or there is a payment incident, the order cannot be confirmed.

7. Order verification

Cuisine Confort reserves the right to refuse, suspend, or cancel an order in the event of suspected fraud, incomplete information, obvious error, payment incident, or a prior dispute with the customer.

For certain orders, especially high-value orders, a manual review may be carried out to secure the transaction.

8. Preparation and shipping

Orders are usually prepared within 24 to 48 business hours after payment confirmation.

Once the order has shipped, the customer receives, when available, an email with tracking information.

9. Delivery

Cuisine Confort ships to eligible US destinations. Available shipping options are displayed at checkout.

After shipment, delivery is generally made in 3 to 5 business days. Depending on the destination, carrier, or a period of high activity, delivery may take up to 8 business days.

The stated timeframes are estimates. Cuisine Confort does its best to ensure prompt delivery, but cannot be held responsible for a delay caused by the carrier, an incorrect address, the customer's absence, or an event beyond our control.

If an order contains multiple items, they may sometimes be shipped separately. The customer may therefore receive several parcels for the same order.

10. Order tracking

When tracking is available, it is sent to the customer by email after the order has shipped.

If you have not received your tracking information or have a question about your delivery, contact us at contact@cuisineconfort.com with your order number.

11. Package not received or delivery issue

If your order has not arrived within the stated timeframe, you can contact us by email so our team can check the situation.

Please include your order number, the name used at purchase, and the email address associated with the order in your message.

Depending on the situation, our team may offer an appropriate solution: carrier verification, a replacement shipment, a refund, or another suitable solution.

12. Product received damaged, incomplete, or incorrect

If you receive a damaged, incomplete, or incorrect product, contact us at contact@cuisineconfort.com.

To speed up processing, include your order number and, if possible, add a few photos of the product or package received.

Our team will get back to you with an appropriate solution.

13. Legal right of withdrawal

In accordance with applicable distance-selling rules, the consumer customer has a legal period of 14 days from receipt of the order to exercise the right of withdrawal.

To exercise this right, simply send an email to contact@cuisineconfort.com clearly stating your wish to return the product.

The customer must provide their order number, the product in question, and the email address used at purchase.

14. 30-day returns

In addition to the legal right of withdrawal, Cuisine Confort allows the customer to contact us until 30 days after receiving their order if the product does not suit them.

To request a return, simply send an email to contact@cuisineconfort.com with the order number, the product concerned, and the reason for the return.

Our team will then contact you to explain the next steps.

15. Return policy

Before making any return, the customer must contact Cuisine Confort by email to obtain return instructions.

The returned product must be clean, complete, undamaged, and accompanied by any included accessories. It must not have been used in an abnormal way or in a way contrary to its intended use.

Return shipping costs may be covered by Cuisine Confort as part of a request approved by our customer service team. In some cases, especially in the event of an address error, noncompliant return, or request outside the conditions, the costs may remain the customer's responsibility.

16. Refund

Once the return is received and inspected, the refund is issued to the payment method used for the order.

How long it takes for the refund to appear then depends on the customer's bank or payment provider.

If the returned product is incomplete, damaged, or used abnormally, Cuisine Confort reserves the right to refuse the refund or propose an appropriate solution depending on the condition of the product.

17. Return exceptions

Some products may not be accepted for return where permitted by law, including personalized products, products used in an unusual manner, or products that cannot be returned for hygiene reasons if they have been opened or used.

When an exception applies, it may be noted on the product page or communicated by our customer service team.

18. Legal warranties

Products sold on Cuisine Confort come with the applicable legal warranties, including the legal warranty of conformity and the warranty against hidden defects.

In the event of a defect or problem with a product, the customer may contact our customer service at contact@cuisineconfort.com stating the order number and the issue encountered.

19. Product use

The customer agrees to use the products in accordance with their intended use and any recommendations shown on the product page, packaging, or provided documents.

Cuisine Confort cannot be held responsible for damage caused by misuse, improper maintenance, negligence, or product modification.

20. Product availability

Products are offered while supplies last.

If an item is unavailable after the order has been confirmed, Cuisine Confort will contact the customer to propose a solution: waiting, replacement, or refund.

21. Errors or inaccurate information

Cuisine Confort strives to provide accurate information on the site. However, an error may exceptionally occur regarding a price, description, promotion, or availability.

In the event of an obvious error, Cuisine Confort reserves the right to correct the information and, if necessary, cancel an order.

22. Personal data

The personal data provided when placing the order is used to process the order, ensure delivery, manage customer service, and comply with the store's legal obligations.

For more information, the customer can consult the privacy policy available on the site.

23. Liability

Cuisine Confort cannot be held responsible for indirect damages related to the purchase or use of a product.

Cuisine Confort cannot be held liable in the event of misuse of the product, improper use, customer negligence, force majeure, or any event beyond our control.

These limitations do not affect the rights the customer has under mandatory legal warranties.

24. Intellectual property

The content on the Cuisine Confort site, including text, visuals, logos, images, graphic elements, and layouts, is protected by intellectual property rights.

Any unauthorized reproduction or use of this content is prohibited.

25. Customer Service

For any questions, the customer may contact Cuisine Confort by email at: contact@cuisineconfort.com.

For an order-related request, it is recommended to include the order number to help with processing.

26. Mediation and disputes

In the event of a dispute, the customer is asked to contact our customer service first in order to find an amicable solution.

If no amicable solution is found, the consumer customer may use a competent consumer mediator, in accordance with applicable rules.

These terms and conditions of sale are governed by French law.

27. Changes to the terms and conditions of sale

Cuisine Confort may change these terms and conditions of sale at any time. The applicable terms are those in effect at the time of the order.

Last updated: May 26, 2026