FAQ - Frequently Asked Questions
Frequently asked questions
Need help? We’ll answer simply.
Find answers here to the most frequently asked questions about delivery, order tracking, returns, and refunds.
What are the delivery times?
Ships within 2 days. Delivery in 5 days.
In some cases, depending on the destination, the carrier, or a peak period, delivery may take up to 8 business days maximum.
When is my order processed?
Ships within 2 days. As soon as your package ships, you will receive tracking information by email.
Do you only ship within France?
No. We ship to eligible US destinations. Check the available options at checkout.
You can order for a destination supported at checkout. The time frames may simply vary slightly depending on the country of delivery.
How do I track my order?
After your order has shipped, a tracking number will be sent to you by email. This way, you can track your parcel at any time.
If you have not received your tracking information or have a question, contact us at: contact@cuisineconfort.com.
I haven’t received my order, what should I do?
If your order has not arrived after the stated time frame, first check your tracking link. Sometimes a package may take a little longer due to the carrier or destination.
If you have any questions, email us at contact@cuisineconfort.com with your order number. We will check the situation quickly.
An item is missing from my order. Is that normal?
Some items may be shipped separately, especially if your order contains multiple products. In that case, the rest of your order will arrive in a second parcel.
If you have any doubt, contact us with your order number so we can verify your delivery.
I received a damaged or defective product, what should I do?
If your product arrived damaged or has a defect, contact us at contact@cuisineconfort.com with your order number and a few photos of the product received.
Our customer service team will get back to you quickly with a suitable solution: replacement, return, or refund depending on the situation.
Can I return a product if it doesn’t suit me?
Yes. You have 30 days to try your product and return it if it does not suit you.
To start a return request, just write to us at contact@cuisineconfort.com with your order number. We will let you know what to do next.
Are returns at your expense?
Yes, as part of a return request approved by our customer service team, return shipping costs may be covered by Cuisine Confort.
Contact us before sending anything back so we can provide you with the correct instructions.
Quand vais-je recevoir mon remboursement ?
Once your return is received and verified, the refund is issued to your original payment method.
How long it takes for the refund to appear then depends on your bank or payment provider.
How can I contact customer service?
You can write to us anytime at: contact@cuisineconfort.com.
To help us process your request more quickly, be sure to include your order number in your message.
Didn’t find your answer?
Our team is here to help you. Send us a message with your order number if you have one.
Contact customer service